AIO Privacy Policy

1. Introduction

Welcome to AIO (operated by AIO Technology EOOD, registered in Bulgaria, and its affiliated entities including its Dubai back office).

At AIO, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://aio.cash and when you use our products or services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

2. Information we collect

We collect both personal and non-personal information to provide and improve our Services.

a. Information you provide directly

• Account Information: Name, email address, company name, contact details, and other information you provide when you register or contact us.
• Business Information: Merchant name, website, transaction details, wallet addresses, and integration data when using our crypto payment gateway.
• Support Requests: Any details you share via email, live chat, or contact forms.

b. Automatically collected information

When you visit our website or use our Services, we may automatically collect:

• Device and usage data: IP address, browser type, operating system, access times, referring URLs, and device identifiers.
• Cookies and tracking technologies: We use cookies and similar technologies to improve user experience, analyze traffic, and personalize content.

c. Information from third parties

We may receive information from:

• Our business partners or affiliates;
• Analytics and advertising providers;
• Publicly available sources or blockchain networks.

3. How we use your information

• Provide, operate, and maintain our Services;
• Process and facilitate crypto payment transactions;
• Respond to inquiries and provide customer support;
• Improve and personalize our website and Services;
• Send technical updates, marketing communications, or policy changes (only with your consent where required);
• Detect, prevent, and address fraud or illegal activity;
• Comply with legal and regulatory obligations (including AML/KYC requirements).

4. Legal Basis for Processing (EU/EEA Users)

If you are located in the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:

• Performance of a contract: To provide the Services you request.
• Legitimate interests: To maintain and improve our business operations.
• Legal obligations: To comply with AML/KYC, tax, and regulatory requirements.
• Consent: When you have explicitly agreed to our data usage for specific purposes (e.g., newsletters).

5. How we share your information

We do not sell or rent your personal data. However, we may share information with:

• Service Providers: To help us operate (e.g., cloud hosting, analytics, compliance, or payment services).
• Regulatory Authorities: When required by law or regulation.
• Business Partners or Affiliates: To facilitate transactions or integrations, with your consent.
• In Corporate Events: Such as mergers, acquisitions, or asset transfers.

All third-party processors are contractually obligated to handle your data securely and only for the purposes we specify.

6. International Data Transfers

Your data may be transferred and processed outside your country, including in the European Union and the United Arab Emirates, where we maintain offices and infrastructure.

We ensure that such transfers comply with applicable data protection laws (e.g., Standard Contractual Clauses under GDPR).

7. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy;
• Comply with legal obligations (including AML and financial regulations);
• Resolve disputes and enforce agreements.

Once no longer needed, data is securely deleted or anonymized.

8. Data Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption;
• Encrypted storage of sensitive data;
• Regular audits and restricted access to personal data.

However, no system is completely secure, and we cannot guarantee absolute data security.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data;
• Correction: Update or correct inaccurate information;
• Deletion: Request deletion of your personal data;
• Restriction: Limit how we process your data;
• Portability: Request your data in a structured, machine-readable format;
• Objection: Object to processing for legitimate interest or marketing;
• Withdraw Consent: When processing is based on consent.

To exercise your rights, contact us at [email protected].

10. Cookies and Tracking

We use cookies to:

• Enable website functionality;
• Analyze site traffic and performance;
• Personalize content and ads.

You can control or disable cookies through your browser settings. However, some features of the site may not function properly if cookies are disabled.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.

12. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with information, please contact us for deletion.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will indicate the latest revision. Continued use of our Services after such updates constitutes your acceptance of the revised policy.

14. Contact Us

15. Compliance

AIO’s cookie practices comply with:

• EU General Data Protection Regulation (GDPR);
• California Consumer Privacy Act (CCPA);
• Dubai Data Protection Law (DPL 2020);
• Other applicable international privacy regulations.